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Verbal Communication
"A choice of words
is a choice of worlds."
Ray Penn, Communication Professor.
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Denotative meaning-Dictionary definition of a word
Connotative meaning-The feelings or association each person has about a word.
PEOPLE DETERMINE MEANING
Meanings are ultimately determined by people, not words
Safir-Whorf Hypothesis
Edward Sapir and Benjamin Whorf suggest that language helps us determine how we see and think about the world. They believe that language restricts the thought of people who use it and the limits of one's language become the limits of one's world. Example: Eskimos have many names for snow so they think about snow differently.
Ritual language:
 Takes place in an environment where conventionalized response is expected. (Same as Scripts)
 Please, Thank You
 Funeral: "He was a wonderful man, he will be missed."
 Wedding: "Isn't the bride beautiful."
Inappropriate language:
 Ethnic slurs, words that insult (stupid, ugly),
 Blasphemous or obscene (Bodily function word)
 Aggressive works "Drop dead/Shut up."
Euphemism:
 Using a softer less direct word for something that might be seen as unpleasant.
 Beef-not dead cow"
 Passed Away not dead
Specialization:
 Specialized words specific to language environment
 Computer literate individuals know: http, ftp, bblggp, browser, search engine, web site, net, upload
Dialect
 The habitual language of a community
 Ya'll, warsh, Wallie World
Paralanguage
 Vocal cues or the way we say our words.
Slang
 Examples from Dave Barry, humor columist: good, swell, keen, hot, groovy, dynamite, awesome, fly, dynamite, down hep, happening,spank, chillin, rad, trippin, sweet, Puf daddy, cutting the mustard
Try these links for more slang
The average man speaks roughly 12,500 words per day
The average woman speaks more than 25,000 words per day
Gender and Language
According to Deborah Tannen-Sociolinguist
Feminine Talk
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Masculine Talk
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Rapport Talk
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Report Talk
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Language that leads to intimacy
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Goal is to maintain status
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Language to establish relationships
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Goal to demonstrate knowledge, skill
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Matching Communication
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1- Up Communication
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Wants to talk about problems
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Talks about fixing problems
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Use more personal pronouns
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Interrupt more
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Make requests: "Would you please write this down."
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Give directives "Write this down"
"You Should" "Why don't you"
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Use more questions: Uses questions to include others
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Asks questions to gain information
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Use more justifies "I say this because"
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Uses powerful language
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Gossips about friends and family
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Gossips about political and sports figures and powerful people
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Use more intensive adjectives: Really, very
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Treat communication as a contest
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Soften Language "Let's"
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Interrupts more
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Doesn't commit to topics unless certain
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Speaks as an authority
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Uses empty adj. "cute, nice"
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Talks about relationships and feelings
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Talks about doing things or how to get things done
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Talks about people
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Talks about business and news
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Uses hedges, "sort of" " I guess"
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In class, more comfortable working in small groups
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In class, welcomes arguments and challenges
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In class, offers personal anecdotes
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Rejects anecdotal information as unimportant
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Women tend to collect facts about family & friends and men tend to collect data on famous people--political and sports figures
an essay summarizing gender research
Men are Clams: Women are Crowbars
David Clarke, Ph.D.
Men want Control
Women want Communication
The Male Zone
"The Male zone is a periodic mental blank spot that men move into without warning. During the "zone," there appears to be very little, is any brain activity. For a brief period, conscious thought ceases. (83) The woman, being a woman, has to ask this question: "What were you thinking about?" The man, being a man, with all sincerity has to respond: "Nothing." The woman can't believe it. "What do you mean, nothing?" She can't conceive of going lank and having nothing on her mind. It's never happened to her. She's convinced he's lying. He had to be thinking something?" (84)
Women Wing It, Men Mull Over It
"Women process as they talk. They make connections and figure out their reactions as they go...Very often, a woman will start a conversation this way: "I don't know how I feel, but..." She'll pull the whole thing together somehow. Of course, the man is thinking: "Well, if you don't know, be quiet. Let me know when you've figured it all out." He wants the short condensed version, not the long, drawn out one. " (88)
Men Must Ride The Train
"Men do their processing internally. It's a big secret. Before a man will share verbally what's inside, he'll go through a series of steps. A man won't wing it...No way, he'll go through his painstaking mental inventory every time. He has to--he's a man. He won't blurt something out that might embarrass him." (90)
"You can't expect a man to spontaneously share what's inside. You have a right to expect him to share personally with you. Without mutual sharing, your relationship can't be deep and intimate. What I'm saying is you have to let him do his personal sharing his way." (96)
It is best to announce an important decision making talk and then let the man "ride the train" and think about the information and then come back together and talk about the topic and let the woman "wing it. "
How To Make A Great Conversation
"Here's the deal the two of you make, The woman allows the man his time and space to process. She realizes his need for the train and lets him board without resistance. The man agrees to find out what's inside, come back to the woman, and initiate the talk." (115)
Men are Always Right
"A man has a one-track mind. I'm referring to a man's tendency to believe that he has truth in every situation in life. He as thought about the situation. He has considered all the options. He has objectively applied his logic. He has carefully processed the available facts. Therefore, it follows that his conclusion is the best conclusion. His way is the best way. He is right and you, the woman are wrong." (173)
"A woman, by nature, has a two-tracked mind. She can consider, not just her version of a situation, but also the man's version. She can accept what he is saying and try to somehow reconcile his truth and her truth...When a woman tries to share her view and her feelings about the situation, he's offended. You see her view isn't necessary. He's already delivered the one true view. Can't she see that?" (174)
The Logical Man
"Men primary operate logically. Our first reaction to most situations is logical." "Give me the facts..".It is an impersonal, objective, intellectual reaction....Men do have an emotional reaction, but it is secondary." (144)
"We (men) hate--absolutely hate--situation in which we feel our of control and that's the main problem we have with emotion. For us, emotion is being out of control " (164)
The Emotional Woman
"Women primarily operate...guess how? Emotionally. A woman's first reaction to most situations is emotional" I'm angry, I'm upset and I don't know yet, I'm sensing, I'm going by feel. It is a personal, more subjective, gut-level reaction. A woman automatically attaches herself to a situation and reacts emotionally to every detail in that situation...She does have a logical reaction, but it is secondary. She can be just as logical as the man, but she won't happen until later in the conversation.
"For most men, "facts" are a major part of conversation. For example, when Norma would meet me at the door, she'd often say, "Can we talk tonight?" My first response was always, "About what?" Like detective Joe Friday most men want their wives to "Give me the facts Ma'am, just the facts." Indeed, when the average male runs our of facts, he'll stop talking. (Gary Smalley)
Video clip shown in class
William Lutz defined doublespeak as: Language that pretends to communicate but does not. It is language that makes the bad seem good and makes something negative appear positive..Doublespeak is a combination of the words "newspeak" and "doublethink"
Lutz Identified Four Major Types:
1. Euphemism
2. Jargon
3. Bureacratese /Gobbly Gook
4. Inflated Language
These examples of "doublespeak" come from a book entitled
Doublespeak written by William Lutz published by HarperCollins in 1989.
 The Reagan Administration didn't propose new taxes, just "revenue enhancement" through new "user's fees."
 The U.S. Army doesn't kill anymore, they just "service the target."
 Blasting the hell out of a specific area, killing and destroying everything possible in that zone becomes "surgical bombing" in the "theater."
 Lawyers speak of "involuntary conversion" instead of "theft."
 Laying off 5000 people from their jobs becomes "initiates a career alternative enhancement program."
 Doctors losing their patients don't really lose them, they have a "negative patient care outcome."
 When the Pentagon attacks the enemy first, it is called "pre-emptive counterattack."
 "Backloading of augmentation personnel" means "retreat!"
 The invasion of Grenada in 1983 was made not by our military, but by the "Caribbean Peace Keeping Forces" and it wasn't really an invasion but a "predawn vertical insertion."
The Nazi government was an expert in using "doublespeak." "Resettlement" meant deportation, "Special Action Groups" were units that conducted mass murder, "action" meant murder, "selections" meant gassing, "shot while trying to escape" meant deliberately killed in a concentration camp.
For more on doublespeak try these links:
Men are From Mars, Women are from Venus
Dr. John Gray
Video may be shown in class and available in the library
 Men need to go to their "caves" to unwind.
 Women need to have someone listen to them without judging or giving solutions.
TO HAVE Powerful Talk...
 Avoid hedges and qualifiers "I guess, kind of"
 Eliminate hesitations "uh" "you know"
 Avoid tag questions "Communication is a great class, isn't it?"
 Do not use disclaimers "I'm really not prepared to speak today.."
 Use action verbs
 Use active voice: The boy hit the ball vs The boy was hit by the ball
 People who use powerful talk are seen as more credible, attractive and persuasive
 Powerful talk comes directly to the point
 Powerful talk does not use hesitation or qualification
 Use lively, vivid language
Ethics: We make moral choices when we use our words.
"A choice of words is a choice of worlds."
Ray Penn Comm professor.
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